Delivery Information

SHIPPING INFORMATION


Shipping methods


All orders are shipped via Registered Mail or Express Courier, based on the selection made at the time of purchase.

The customer will receive a shipment tracking code by e-mail within the evening of the day the shipment takes place. With this code, you will be able to be updated on the status of the shipment step by step.


Time to prepare orders


All orders that will be delivered by Express Courier received by 11.00 am, Monday to Friday, are prepared and delivered to the express courier by the same day. All orders received after 11.00 am Monday to Friday, Saturday and Sunday are prepared and delivered to the courier the following day (excluding Saturday). For example, an order received on Tuesday afternoon is delivered to the express courier on Wednesday. (Hours refer to the Italian time zone)


All orders that will be delivered with Registered Mail (Domestic or International) have a reduced price compared to the usual applicable costs and are shipped on Tuesdays and Thursdays. All orders received from 9.30 am Thursday by Tuesday 9.30 am, they are prepared and delivered to shipment on Tuesday; all orders received from 9.30 am on Tuesday at 9.30 am on Thursday are prepared and delivered to the shipments on Thursday. For example, an order received on Tuesday afternoon is delivered to shipment on Thursday.


DELIVERY TIMES


Express courier


Italy

Express Courier takes 24 hours for delivery across Italy, except for some locations in the Apulia, Basilicata, Calabria, Sicily and Sardinia regions, where delivery is scheduled within 48 hours.


Europe - Usually 24/48 hours

United States and Canada - Usually 48 hours on the Atlantic coast, 72 hours on the Pacific Coast

Other destinations - From 3 to 5 days


Registered mail


Italy

Is delivered on four working days, in addition to the shipment, to the recipient or to an authorized person / delegate.

Quality objectives in Italy:

Delivery on four business days (excluding Saturdays and holidays) beyond 90% of deliveries.

Delivery in six business days (excluding Saturdays and holidays) over the shipping cost for 98% of deliveries.


International Registered Mail (with tracking number)

We ship around the world so traced. Delivery will be made exclusively to the recipient or a delegated person.

Certainly, a foreign quality objective can not be established, given the diversification of existing goals between country and country;

Usually from 7 to 10 working days in Europe, 10 to 15 days in the United States and Canada, around 20 days for the rest of the world.

Monitoring

You can monitor the delivery to your destination by going to the web address - https://www.poste.it/cerca/index.html#/ - for the following countries: Albania, Argentina, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Botswana, Bulgaria, Burkina Faso, Cape Verde, Cambodia, Cameroon, China, Colombia, Cuba, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Eritrea, Georgia, Germany, Ghana, Gibraltar, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Ireland, Jamaica, Japan, Kuwait, Latvia, Lebanon, Lesotho, Liechtenstein, Maldives, Malta, Moldova, the Netherlands, New Zealand, Nigeria, Oman, Pakistan, Palestine, Papua New Guinea, Poland, Portugal, Romania, Russia, Rwanda, Saint Lucia, Saudi Arabia, Senegal, Serbia, Singapore, Africa, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Thailand, Togo, Tunisia, Turkey, Uganda, Emirat United Arab Emirates, Great Britain, United States of America, Uruguay, Vietnam, Virgin Islands, Zambia.


Special offers for shipping


Sometimes they will be presented directly on the site, special offers and initiatives, which will reduce the cost of shipments. To be updated, we recommend that you sign up for the site's newsletter or follow the Little Rok Original facebook page - http://www.facebook.com/LittleRokOriginal



Returning a purchased item (or full order).


The return or exchange of a purchased product must be made within 14 days from the date of receipt of the goods. Shipping costs for returning a purchased product are the responsibility of the buyer: Little Rok will make free shipping for item or size change (one time only).

In case of refund of the order, the shipping costs will not be returned (because the shipment has been made).

You will not be refunded or returned items purchased on SALE, with special promotions or part of the OUTLET Section.


For any other information you can contact us by e-mail.